Customer Support

Top questions

• How do I uninstall the software?
• I have lost my registration info. How do I get replacement?
• What is considered a personal, non-commercial use?
• How do I install the full version of the software?
• My license key does not work. What do I do?

Browse all questions

• Downloading and Installing
  • How do I uninstall the software?
  • How do I install the full version of the software?
  • Is your software available for Mac?
  • Setup program says that the file is corrupted.
  • Download links do not work. How do I get the software?
  • Setup password does not work. What do I do?
  • How do I install version 2025 on Windows 7 or 8?
• Ordering, Licensing and Activation
  • I have lost my registration info. How do I get replacement?
  • What is considered a personal, non-commercial use?
  • My license key does not work. What do I do?
  • My e-mail address was rejected by your order form.
  • How do I purchase a site or an academic license?
  • I have paid, but have not received any information.
  • Why do I have to pay VAT tax?
  • Can I get your product on a CD?
  • How do I get the product, I have purchased?
  • What is your licensing policy?
• Updates and Upgrades
  • How do I get the updates?
  • What is Ugrade Protection?
  • How do I get and install my free upgrade?
  • How and when will I receive my version 2025 upgrade?
• Running and debugging PHP and other scripts
  • How do I preview PHP files with external web server?
  • How do I preview Server Side Includes (SSI)?
  • How do I preview PHP (or eRuby) files using built-in web server?
  • How do I enable the PHP debugger?
  • I can not preview PHP files, what should I do?
• Common issues
  • UTF-8 file is detected as ANSI.
  • How do I prevent automatic   insertion?
  • The FTP does not work. How do I fix it?
  • TortoiseSVN icons are not visible in File Explorer.
  • The internal preview does not refresh.
  • Empty lines are added to files downloaded from FTP.
  • Why do I get a temp file generated each time I do the Preview?
  • How do I quickly close document tab? There is no "x".
  • Some files are not shown in the File Explorer.
  • I have a problem with CSE HTML Validator, what should I do?
  • An error message pops-up while editing PHP file.
  • SQL Browser cannot connect to a remote server.
• Features and settings
  • How do I transfer settings from one computer to another?
  • Does this software support UTF-8 and UTF-16 Unicode?
  • How do I transfer settings from version 2015 to 2016?
  • How do I install other fonts for the editor?
  • How do I install portable version to an USB device?
• Other
  • What's the difference between HTMLPad, Rapid CSS, Rapid PHP and WeBuilder?
  • Is your product available in other languages besides English?

Search answers

Other options & tools

• Lost license key recovery
  Recover lost or never-received license key and download information.
• Customer self-help forum (not monitored)
  Find answers, exchange experience and post your questions to other users.
• Browse documentation
  Browse contents of the WeBuilder online documentation.
• Contact support team
  If your question is not answered on our support pages, please do not hesitate to contact us.